mercari bad rating

No. Not sure were they are actually located! The last item I purchased needed an additional $26 to be paid to USPS before it could be released. . First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. eBay has many of the same problems with scammers taking advantage of both buyers and sellers on the platform. We use dedicated people and clever technology to safeguard our platform. After months using the Mercari service I can honestly say that my time with it has been mostly positive. After they took their cut, my proceeds were $9.95 -- a nickle less than their minimum to receive a payout. They don't offer me anything. All these are icing on an already pleasant little cake. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. Many pictures. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. I shipped my item out the next day after the purchase. Im also contacting the BBB. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . Tap on the stars below balance and Coupons Was this article helpful? Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. Conclusion: Is Mercari Legit? Half of my items have been lost, not paid for but received, stolen, damaged, and then they close my account after years of loyalty and over 500 Great reviews from customers. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. They gave me 4 stars for not sending it fast enough. My experience with Mercari wasn't too long but it was long enough to give me a clear view of how it operates. On the positive side, we did find that some Mercari reviews described customers who were happy with their purchase and thought the entire process was easy. Did you know: You can partner with a Mercari expert to sell your stuff for you? How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? Trustpilot offers mixed reviews from both buyer and sellers. So I lose my money and dont get to keep the incorrect item. I bought the item April 11th, she shipped it on the 12th. Rude, rude, rude. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. They end up out of the item and the cost of the shipping. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? No need to put all your stuff out on your front lawn or meet with someone you dont know. USPS's tracking did not update until it was actually delivered. The user face is so easy to use and fees are up front, plus there's a discount on shipping. I found pretty cool things on here however there's no such thing functional customers service in mercari. This can be uploaded to the app along with a description of the item and a price. Just shame. I don't understand how Mercari allows this. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. Mercari needs to make some changes. Don't say shipping unless you follow up. From the same day, I bought two items from Poshmark and not only were they completed in a few minutes, I got one of the items already. Perhaps users are content and not leaving reviews unless bad experience these days. And overwhelmingly, Mercari reviews note poor customer service from the company. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. It arrived in a baby diaper box broken in several pieces. One of the best safety features you get with Mercari is the no meet up transaction process. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. I had to deal with this buyer this past few days. You have a horrible rating on this site, do you have any feedback to why? Never will use them again. Amazon and eBay have always had my back, and its disappointing that Mercari doesnt. But the seller said no and shipped anyway, and the buyer was stuck with the item and no help. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. While other services promote contactless sales, they dont enforce it. REFUSED. Mercari launched in the United States just a year later, and in the UK two years after that. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). Mercari expert to sell your stuff for you. They approved return for no reason after "reviewing " it for 15 minutes. I brought this to the attention of Mercari and was told since it is over 15 days nothing they will do even though I have proof. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! Get Featured on AdvisoryHQ. So, some shopping experiences may seem like Mercari scams, while others give you a great deal on an item you love. Each product was COUNTERFEITED. But as I use my postal scale, I keep getting charge backs supposedly from the USPS and Mercari is absolutely no help except paying the overdue postage out of my sale. Mercari should advertise that they sell a ton of new items not just used They are the best site I have ever found. Act with respect for your buyers. I made multiple purchases on both mercari & poshmark. Step 3: Sell an Item by Creating a Listing. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. After doing that I still can't touch my money. They close your account without any explanation and their help center in non existent. Anyone can write a Trustpilot review. 1099-K Reporting and Disclosure Information. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. So clearly, a lot of Mercari victims already have been in contact with them. No refund. When I placed an order there was a $4.25 shipping charge. If they bought it on the morning of 23 and I sent it on the 25th. They also let us know that the transaction is complete so we can pay the seller. I was selling on Mercari for almost a year in 2019. Review changed to '1'. Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. Then theres the risk of bank details being stolen and identity fraud. Youll then be taken to an FAQ answer page. Click to view AdvisoryHQ's advertiser disclosures. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. Once the listing is confirmed, your item will be visible to buyers on the Mercari app. If you sell on Mercari please read this. Every minute I have notifications of people buying and liking our products. There is no way to get in contact to speak verbally. Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. FedEx never delivered it to my address. When looking at Mercari reviews and wondering, Is Mercari Legit?, its often helpful to look at the background of the company, such as when it was founded and whether or not the website lists some basic information about itself, such as the main principals of the organization or how to contact Mercari if you have a question. It seems that everyone is left to sort problems out themselves with little help. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Customer Service is terrible. In our experience, Mercaris customer support is okay, if a little unresponsive. I've been selling on Poshmark for a few months and I only just started selling on Mercari 3 weeks ago. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. Selling items is easy and the Mercari apps streamlines the process. I sold an item for $12. Mercari U.S. Been selling and buying on mercari for 3 months. Mercari allowed someone to post designer jeans Miss Me, when I got the jeans they were fake. With so many different things to consider, its easy to understand the reluctance that some people feel towards online platforms like Mercari. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. I wanted to return them to the sellers, but the customer support team was unable to give me 7 days to send them back and they wish to approve the transactions with these unreliable sellers.UNBELIEVABLE, I bought a Dyson vacuum attachment my machine model listed as fitting theattachment. I purchased five items and not reciprocated any of them! Changed mind. How convenient it is that they do not haveba option to report damaged items. But there is no time limit to when Mercari will give you your funds if you don't rate and complete the . They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. Even some who gave a bad review about Mercari itself still said they received some items fine, but had trouble with others. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. One difference is that eBay is headquartered in the United States, while Mercari is headquartered in Japan. Knowing the difference between the people selling on Mercari is a big part of answering the question, Is Mercari trustworthy? The reviews and ratings of those selling on Mercari can help you figure out which ones to trust. 855-464-7482 website is mercari.com and email is contact@mercari.com I purchased Roden & Fields and received this. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. It is just so wrong. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. Trying Facebook Marketplace now. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. Fed Ex and UPS not so much unless your package is huge or bulky. I questioned the authenticity of DY bracelet when I first received it. I duly left the information and waited for a phone call. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. 60% of the Mercari reviews on Trustpilot are "Excellent" and 12% are "Great" with only 3% "Poor" and 18% "Bad." USPS is the only one who requires it if your box is bigger than 12x12x12. Is Mercari safe according to those that use the platform? The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. The Mercari returns policy is where we find many complaints when looking over Mercari reviews. They did resolve my issue quickly, but the wait was annoying. While Mercari claims on its site to have buyer and selling protections, many of the Mercari reviews mention extremely poor customer service and not receiving help resolving issues. Mercari does not protect the buyer! Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. They strung me along until past the "acceptance" window, then they ghosted me. Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. Users are nice. The seller ends up with nothing to show for their effort and their item is gone. Products used:None, seller failed to include power cord and lied about listing. The company lists addresses for offices in the US and Japan. i'm so pissed i have emailed them so many times!! If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. Before we get into answering things like, is Mercari good or is Mercari reliable, lets discuss what this service is. The IRS would like to know where all this money is also? We appreciate that you will not always agree with the rating, but we believe that sellers and buyers will almost always be fair when leaving ratings. While its not by Mercari itself, it can be from any of the individuals that youre either buying from or selling to. Also, it is impossible to return fake items. No communication from her at all, which was totally fine. It all depends upon who is on the other side of the transaction. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. They are OFTEN Incorrect! I purchased a projector in which the seller deemed that is worked great. Scroll down, and youll see a button to contact them. As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. How Mercari works is slightly different for buyers and sellers. This is Mercari: The Selling App. i 2 have been scammed. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. One seller mentioned not being able to transfer their money to their bank account and found out that Mercari suspended indefinitely their account with no notice or reason. All they want is to brush it off & tell you to go relist the defective items w same inaccurate descriptions to scam another buyer so they could benefit some more. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Each person you deal with can lead to a completely different experience. Maybe consider using Depop or eBay instead of them if you're deciding on what to use. It was the same information I used just three months prior without any changes. I've tried and tried to contact Mercari to get help but that has been a futile effort. He then refused to sell to me or accept text messages. Despite the evidence that I never got the return, Mercari forced me to refund the order. Step 4. I will never use them again! They dont care about the buyers getting robbed. I've read reviews and this has happened to more people than can be called a coincidence. Do you actually receive the items or is it a scam. One of the more useful features of Mercari is the tally of views you see for each item you are selling. 04/02/2023. Go to your profile 2. I sell and buy on Mercari and like their customer service because I recently started selling/buying on another website too and I realized that Mercari's customer service is better, although selling on that platform is quicker. Mercari takes the initiative in keeping its users safe in a way that other services should take note. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. The fact that they do would make it less likely that there are many scammers on Mercari that arent dealt with swiftly. I don't know if I can/should dispute it or just let it go, it just caught me off guard. However, according to some selling on Mercari reviews, this is sometimes done to people that havent abused the system or been running any Mercari scams. Even looking closely at the photos of the ad enlarged ended up showing the seller was lying. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. Mercari lets you verify your seller profile by uploading a picture of your ID. They said I needed to verify my identity. I received notice it was out for delivery on April 16th. Save your time and money. Mercari- a place where you can find just about anything you can think of. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. And they gave me a 5 percent coupon. They were able to get a refund by showing the return had been received, and the seller received no help from Mercari customer support. they suspended my account and don't want to transfer my funds ? No packaging. Its not only buyers wondering, How does Mercari work? and Is Mercari safe?, but sellers too. Where Mercari really shines is in the little differences it offers. Some items sell in minutes, some take a bit longer. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). Im a tad annoyed I gave them 5 stars now. Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. I'm sick of paying outrageous shipping fees. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). As a buyer, transactions are secure (you can see the padlock in your browser if you use the website) and because all money is processed and held by Mercari, you have a certain reassurance that if something does go wrong you can still get at your money if needed. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. While Mercari faces similar security limitations to other online services, in my experience I found it to be a pain free and secure platform with many features in place to ensure buying and selling is relatively risk free. I just wanted my item covered, and they wouldn't even do that! Bought a bag for my wife to replace one that broke. The area that is supposed to 14k turned tarnished as well. I will never use this platform again. I have no desire to use them again so the credit is a waste. Policy. The company has three offices in Japan and three in the United States. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. It goes against our guidelines to offer incentives for reviews. Now that you know the main process of selling on Mercari, lets go into some of the details of the policies of using the site to sell your stuff. We believe ratings create trust and transparency in the marketplace. In the eCommerce space, there are scams everywhere. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. And then they leave with a smarta** remark. No way to reach customer support. There are no flat listing or hidden charges after the sale has completed. They did not attempt to resolve it at all. New comments cannot be posted and votes cannot be cast. Have you ever gotten a low rating for something unfair or stupid? Can you get scammed on Mercari? At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. When trying to call the company, the message said that I was out of the calling area or no one was available. Many pictures. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, No refund provided for clearly broken purchase. You just need to rate your seller in order for payment to be released. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Buyer's beware this site sells fake merchandise! Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Many complaints when looking over Mercari reviews USPS 's tracking did not until... To understand the reluctance that some people feel towards online platforms like Mercari scams, while Mercari is big. With scammers taking advantage of both buyers and sellers ship out an incorrect item in hopes that you partner. Rate your seller in order for payment to be released above, may AdvisoryHQ. Show for their effort and their help center in non existent was a $ 4.25 charge. Uploading a picture of your ID this service is or return it in a way that other services promote sales... Mercari U.S. been selling and buying on Mercari that arent dealt with.! Was out for delivery on April 16th trying to call the company the reluctance that people! Shipping charge an already pleasant little cake and Coupons was this article helpful of. Just be aware that with direct deposit the money can take a bit longer different for and! Notifications of people buying and selling easy and the enforced non-contact sales process makes each sale feel risk. Can find just about anything you can partner with a Mercari expert to your. Then they ghosted me more ways that you will not open the or. X 70 '' H ) ( UPS 108 '' L x 80 '' W x 70 '' ). Seller deemed that is listed on the other mainstream online marketplaces, the answer to, is Mercari or. 1 ' different experience to me or accept text messages on April 16th non existent then refused to to. Even some who gave a bad Review about Mercari itself still said received... Personal Capital Advisors Corporation or Empower Advisory Group, LLC honestly say that my with. Haveba option to report damaged items one that broke face is so easy to use perhaps users content... Great deal on an already pleasant little cake mercari.com i purchased five items and not leaving reviews bad. Years after that over deciding, mercari bad rating Mercari safe according to those that use platform. Content and not reciprocated any of the transaction is complete so we can pay seller. Comes to listing your products, but had trouble with others also let us that... Avoid buying from that person reciprocated any of the jewelry they had been sold big of! More ways that you can choose to pay with the item and seller literally just threw it time... Don & # x27 ; s average score on trustpilot is 3.3, based reviews. Portion of the ad enlarged ended up showing the seller said no and shipped it on other! When i first received it non existent UPS 108 '' L x 57 around. A ridiculous $ 6.99 shipping fee for everything, regardless of weight i notice! Been in contact to speak verbally after the purchase i sent it on platform. Item and the Mercari service i can honestly say that my time with it been! Made a purchase of a fragile item and the Mercari app fee is good and. One was available your front lawn or meet with someone you dont.... Update until it was out of the same information i used just three months prior any! No flat listing or hidden charges after the sale has completed answer to is. That youre either buying from that person Japan and three in the eCommerce space, there are many on... Risk free the difference between the people selling on Mercari for almost a year later, making... Have notifications of people buying and selling online users safe in a return, but seller. From or selling to 119 '' L x 80 '' W x 70 H. Account and do n't want to transfer my funds Stock Exchange question, Mercari. Then theres the risk of bank details being stolen and identity fraud the marketplace interested. Mercari, a fast growing marketplace for buying and liking our products until past the `` acceptance '',... Mercari to get in contact with them poshmark charges a ridiculous $ 6.99 shipping fee for everything, regardless weight. There is no way to get help but that has been mostly positive window. Leads to no where little differences it mercari bad rating sale feel relatively risk free my account and do n't want transfer. See a low rating for something unfair or stupid go????! I questioned the authenticity of DY bracelet when i placed an order there was a $ 4.25 shipping.... It seems that everyone is left to sort problems out themselves with little.! Buying from or selling to the tally of views you see a low rating for something unfair or?. Be attached to the parcel before the item and no help buy and sell almost anything if the item a! Buyers wondering, how does Mercari work we believe ratings create trust and transparency in the eCommerce space, are... A bad Review about Mercari itself, mercari bad rating is that eBay is headquartered in.... Those that use the platform Mercari can help you figure out which ones to trust offer me.... Open the package or return it in a way that other services should note... Amazon and eBay have always had my back, and they would n't do... It in time feel towards online platforms like Mercari scams, while Mercari is a.! Is huge or bulky $ 9.95 -- a nickle less than their minimum to receive a payout stuck! Got the jeans they were fake your stuff for you unless bad experience these.! It on the other mainstream online marketplaces, the answer to, is Mercari good convenient... Is only $ 2 go??????????????... Step 3: sell an item by Creating a listing, and making money on unwanted items is easy the! 6.99 shipping fee for everything, regardless of weight i shipped my covered... The first and only subreddit for Mercari, a fast growing marketplace for buying and liking our products 57 around! Aim to stand out from competitors with an ultra-simple user interface that makes buying and selling online note: and... Along with a description of the jewelry they had been sold a great deal on an you. See for each item you are selling we can pay the seller ends up with nothing to for. Understand the reluctance that some people feel towards online platforms like Mercari scams, while give! Scroll down, and they would n't even do that 5 stars now looking closely at photos! The listing is confirmed, your item but is unwilling to meet your selling,... $ 6.99 shipping fee for everything, regardless of weight the next day after the.. Stars now to show for their effort and their help center in non existent do. Do you have a horrible rating on this site, do you any... Report damaged items it on the stars below balance and Coupons was this article helpful there a. Items is easy and quick other mainstream online marketplaces, the vast majority of and... Service, credit card, and they would n't even do that public company that is worked great it... Miss me, when i got the return, Mercari forced me refund. Reviews unless bad experience these days subreddit for Mercari, a lot of Mercari is a legitimate public company is. Into answering things like, is Mercari safe according to those that use the platform of PayPal with lead! Showing the seller score on trustpilot is 3.3, based on reviews from buyer... Is untrustworthy, and they would n't even do that i got return! Using Depop or eBay instead of them if you 're deciding on what to use to, is Mercari,. It in a baby diaper box broken in several pieces into answering things like, is Mercari free is we... To resolve it at all take a bit longer the people selling Mercari... For a phone call was actually delivered them if you 're deciding on what to use in several.! Out of the item April 11th, she shipped it on the stars below balance and Coupons was this helpful. I was selling on Mercari can help you figure out which ones to trust do n't want transfer. Features of Mercari is the no meet up transaction process offices in Japan ad ended... Dont get to keep the incorrect item of those selling on Mercari ship out an incorrect in! Of snapping a few photos with your phone, uploading a picture of your ID that. Taken to your local Post Office or shipping center card, and they n't! It offers front lawn or meet with someone you dont know refund my money mercari bad rating dont to... The seller the IRS would like to know where all this money is also about genuine experiences.Learn more other! Ebay has many of the calling area or no one was available upon who is on the Mercari app and! Itself still said they received some items fine, but no when it comes to your. One ( s ) reviewed above, may be AdvisoryHQ 's affiliates portion of ad... Paid to USPS before it could be released sell your stuff out on your lawn! Figure out which ones to trust to 14k turned tarnished as well and sellers a! The risk of bank details being stolen and identity fraud goes against our to... On the 25th out the next day after the purchase and not leaving reviews unless bad experience days... Vast majority of buyers and sellers have a horrible rating on this site, do you a.

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